Inside Sales Manager – London

About the role

Figma is looking for a Manager of Inside Sales to lead a high‑performing team of Inside Sales Representatives and Senior Representatives. The role focuses on end‑to‑end renewal processes for Unassigned, Mid‑Market, Enterprise and Strategic customers, ensuring a best‑in‑class experience while driving retention and growth.

Key responsibilities

• Hire, onboard and coach Inside Sales staff, providing 1:1 guidance on negotiation, forecasting and customer engagement.
• Own Net Revenue Retention (NRR) for assigned renewals and monitor KPIs such as forecast accuracy, Gross Revenue Retention (GRR), expansion and churn.
• Lead renewal forecasting, pipeline reviews and deal‑quality inspections to ensure timely execution.
• Analyze data to spot at‑risk renewals and direct early, strategic actions.
• Collaborate with Sales, Customer Success, Deal Desk, Legal and Finance to align renewal strategy and streamline quoting and approvals.

Required profile

• 5+ years in B2B SaaS renewals, account management or sales, with at least 2 years leading teams.
• Proven ability to develop emerging and mid‑level sellers to exceed retention and growth targets.
• Strong cross‑functional collaboration skills, building trust with Sales, Success and Operations leaders.
• Experience managing complex, high‑value renewals and navigating escalations.

Required skills

• Salesforce
• Ironclad (renewals tooling)