Installation Field Engineer

About the role

We are looking for a proactive Installation Field Engineer to deliver high‑quality broadband and Wi‑Fi services to end users across VFAST‑enabled holiday and leisure parks in the UK. You will be the on‑site face of the business, ensuring a smooth installation experience that meets our SLA and brand standards.

Key responsibilities

• Install broadband services in park homes, lodges and static caravans using wireless (PtMP, WiMAX, LTE/5G CPE) and FTTP/Ethernet where available.
• Mount and align external CPE, run internal cabling (CAT5e, CAT6, Fibre) and configure routers, access points and related equipment.
• Activate services, perform provisioning checks and obtain customer sign‑off.
• Provide clear explanations of functionality, router setup and basic troubleshooting to end users.
• Diagnose and resolve connectivity issues across RF links, LAN/Wi‑Fi environments and CPE configurations.
• Escalate complex faults to the Service Desk or engineering teams with detailed diagnostics.
• Carry out maintenance visits and service restorations within SLA targets.
• Adhere to health & safety requirements, including working at height and safe cable routing.
• Complete installation records, photos and test results in the job management system.

Required profile

• Proven experience in telecom or ISP field installations (wireless or fixed line).
• Full UK driving licence and ability to travel UK‑wide.
• Strong customer‑facing communication skills and a professional, friendly demeanor.
• Ability to work independently in varied environments and follow health & safety protocols.

Required skills

• IP networking fundamentals.
• Wireless technologies (PtMP, WiMAX, LTE/5G CPE).
• FTTP/Ethernet installation and cable handling (CAT5e, CAT6, Fibre).
• Router and access point configuration.
• RF link troubleshooting and basic RF tools.
• Practical installation skills such as drilling, mounting and cable routing.