Insurance Customer Care Agent

About the role

Join a fast‑growing, tech‑driven insurance business as an Insurance Customer Care Agent. You will work with the motor insurance team to guide customers through the purchase process and ensure a smooth, digital experience from start to finish.

Key responsibilities

• Answer inbound calls and respond to customer enquiries about insurance cover.
• Provide accurate advice on policy options and help customers select the right product.
• Process policy changes, renewals and claims in line with company procedures.
• Maintain high levels of customer satisfaction through clear communication and problem‑solving.
• Collaborate with teammates to share best practices and improve service quality.

Required profile

• Minimum 1 year recent experience in insurance (call centre, broker or customer service).
• Strong communication and rapport‑building abilities.
• Positive, team‑first attitude with a drive to succeed.
• Commitment to fairness, transparency and ethical service.

Required skills

What we offer

• Salary £26,000‑£28,000 per year, with an increase after 12 months.
• Monthly performance‑based bonus.
• Hybrid work model – 4 days onsite, Fridays remote after induction.
• 20 days holiday plus bank holidays, rising to 30 days with service.
• Casual dress, free parking, company pension, discounted/free food and regular company events.