Insurance Sales Advisor

About the role

A growing specialist insurance business in Manchester City Centre is looking for an Insurance Sales Advisor. The role works with customers who have already enquired about insurance, received quotes, have renewals due or are returning customers, understanding their needs and helping them choose the right cover. It is Monday to Friday only, with no evenings or weekends.

Key responsibilities

• Contact customers who have received quotes but have not yet purchased
• Follow up renewals and re-engage lapsed customers
• Handle inbound sales enquiries from new and existing customers
• Convert opportunities into sales while delivering excellent customer service
• Identify cross-sell opportunities across specialist insurance products
• Process quotations, renewals and policy changes
• Answer customer queries by phone, email and live chat
• Work towards individual and team sales targets

Required profile

• Experience in sales, telesales, customer service, retention or contact centre environments
• Strong communication and relationship-building skills
• Confident and resilient approach when handling objections
• Experience working towards targets or KPIs
• Ability to identify customer needs and recommend suitable solutions
• Positive attitude and willingness to learn; previous insurance or financial services experience is beneficial but not essential

What we offer

• Starting salary of £28,000 plus a monthly bonus scheme
• 25 days holiday plus bank holidays, buy-and-sell holiday scheme
• Private medical, dental and life assurance cover, income protection and travel insurance
• Company pension scheme and season ticket loan
• Ongoing training and genuine career progression across sales, underwriting, claims, operations and wider functions