Internal Sales Executive – Customer Service & Order Management

About the role

Join a well‑established plumbing and heating company as an Internal Sales Executive. You will be the main point of contact for customers and contractors, handling enquiries, orders and technical questions while supporting the wider sales team.

Key responsibilities

• Provide exceptional customer service by answering product inquiries via phone and email.
• Process sales orders accurately and coordinate with internal departments to ensure timely delivery.
• Retain existing clients and identify opportunities for new business.
• Maintain detailed records of orders, customer interactions and product information.
• Support general administrative and customer‑service tasks as needed.

Required profile

• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Attention to detail and strong organisational abilities.
• Motivation to meet sales targets and deliver high‑quality service.

Required skills

What we offer

• Competitive salary £30‑40k plus annual bonus and commission.
• Mental‑health programme and private medical care (after probation).
• 23 days holiday plus bank holidays, free parking and employee discounts.
• Progression opportunities and regular company events.