Internal Sales Support – Customer Service & Order Management

About the role

This Internal Sales Support position is based in Edenbridge and focuses on providing B2B customer service within a busy, team‑oriented environment. You will act as the first point of contact for enquiries, quotations and order tracking, ensuring customers receive accurate and timely information.

Key responsibilities

• Manage and respond to incoming customer enquiries in line with company procedures.
• Prepare quotations for standard products using the internal pricing system.
• Liaise with the planning team to confirm and maintain delivery schedules.
• Keep customers updated on any changes to their orders and log feedback.
• Handle incoming calls professionally and maintain accurate records of interactions.

Required profile

• B2B customer service experience, ideally within a manufacturing or electronics environment.
• Confident verbal and written communicator.
• Comfortable working independently as well as part of a close‑knit team.
• IT literate with the ability to pick up new systems quickly.

Required skills

• Microsoft Excel
• ERP system
• CRM system (desirable)

What we offer

• A supportive, close‑knit team environment.
• Full training on internal systems and processes.
• Opportunity to build strong relationships with a set portfolio of customers.
• A varied role covering enquiries, quotations and order tracking.