Internal Sales Team Leader – Building Materials

About the role

We are seeking an Internal Sales Team Leader to support the Internal Sales Manager in a fast‑growing building materials business. You will drive a high‑performance, sales‑focused culture, motivate a team of eleven internal sales representatives and ensure excellent customer service.

Key responsibilities

• Coach, support and motivate the internal sales team.
• Promote a proactive, sales‑first mindset across the team.
• Allocate daily workloads, set priorities and manage operational issues.
• Monitor performance metrics, identify improvement opportunities and handle escalations.
• Improve call handling, email response times and overall customer engagement.
• Assist with KPI tracking and reporting.

Required profile

• Experience working in a builders merchant or building‑materials environment.
• Previous team leadership or supervisory experience.
• Strong organisational and communication abilities.
• Ability to motivate others in a fast‑paced setting.
• Proactive, solutions‑focused approach.

Required skills

What we offer

• 25 days holiday plus bank holidays.
• Excellent progression opportunities.
• Pension scheme.
• Staff discount and additional company benefits.