Involvement and Engagement Manager

About the role

Stonewater is seeking an Involvement and Engagement Manager on a 12‑month fixed‑term contract. You will lead the design and delivery of our customer involvement and engagement strategy, ensuring residents have genuine opportunities to shape services and communities.

Key responsibilities

• Develop and implement a customer involvement and engagement strategy aligned with business priorities.
• Design inclusive engagement activities such as forums, panels, surveys and digital channels.
• Translate customer insight and data into service improvements and decision‑making.
• Build strong relationships with customers, MPs, local councillors and ensure diverse voices are represented.
• Embed a customer‑focused culture across teams and influence service design.
• Monitor, evaluate and report impact of engagement initiatives to senior leaders.
• Lead regulatory compliance, including Housing Ombudsman Code and consumer standards.
• Support customer‑led scrutiny, co‑design and community initiatives while promoting equality, diversity and inclusion.

Required profile

• Proven experience in customer engagement, community development or a similar role.
• Strong understanding of housing sector regulation and best practice.
• Excellent communication, facilitation and relationship‑building abilities.
• Demonstrated ability to deliver inclusive engagement programmes.
• Commitment to resident voice, empowerment and co‑production.

Required skills

What we offer

• Hybrid working arrangement.
• Competitive salary of £55,000 per year.
• Opportunity to influence housing services for 40,000 homes.