IT Configuration & Repair Technician

About the role

We are looking for a motivated IT Configuration & Repair Technician to join the Maintenance Service Centre in Hatfield. You will support the full lifecycle of IT equipment – from testing and configuration to diagnostics, repairs, asset management and customer deployments – in a fast‑paced environment.

Key responsibilities

• Troubleshoot and resolve software and hardware incidents on laptops, desktops and mobile devices.
• Install spare parts and configure laptops, desktops and tablets to predefined builds.
• Handle and analyse tickets within the company’s computing system.
• Prepare new and repaired hardware and perform warranty repairs to OEM standards.
• Escalate potential SLA impacts and maintain accurate asset location records.
• Implement and maintain 6S standards in the workshop.
• Provide flexible support across the centre to avoid backlogs and meet SLA targets.

Required profile

• Willingness to obtain Security Clearance (SC).
• Ability to work independently, prioritize workloads and take initiative.
• Commitment to a fixed‑term contract from 27 July 2026 to 27 January 2027.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Laptop configuration
• Desktop configuration
• Tablet configuration
• Hardware repair
• Asset management
• Ticketing system handling

What we offer

• Competitive hourly rate between £15.99 and £20.75 (IR35 compliant).
• Fixed‑term contract (6 months).
• Monday‑Friday shift, 07:00‑15:00, on‑site in Hatfield.