IT Helpdesk Analyst

About the role

We are seeking an enthusiastic IT Helpdesk Analyst to join our technology team in London. The role is primarily office‑based with the flexibility to work from home one day per week, providing the first point of contact for internal IT queries.

Key responsibilities

• Monitor, triage and resolve support tickets submitted to the IT Service Desk.
• Provide first‑line and occasional second‑line support for hardware and software issues.
• Assist users in troubleshooting technical problems and ensure timely resolution.
• Escalate complex incidents to second‑ and third‑line engineers as required.
• Maintain accurate records of incidents and solutions in the ticketing system.

Required profile

• Strong communication skills and a friendly, customer‑focused attitude.
• Experience working in an office environment with the ability to adapt to hybrid working.
• Proven ability to act as the initial point of contact for internal IT support.

Required skills

• Office 365
• Active Directory
• SharePoint
• Microsoft Teams
• Entra
• Azure
• Exchange
• Windows Server

What we offer

• Competitive salary range of £30,000‑£33,000 per year.
• Hybrid working model with one remote day per week.
• Access to cutting‑edge technologies and a supportive team environment.
• Comprehensive benefits package.