IT Helpdesk Analyst – Office 365 & Azure Support

About the role

We are seeking an enthusiastic IT Helpdesk Analyst to join our technology team in Richmond, supporting internal users across a range of Microsoft services. The role is primarily office‑based with one day per week of remote work, offering a dynamic environment where you will be the first point of contact for IT queries.

Key responsibilities

• Monitor, triage and resolve tickets submitted to the IT Service Desk.
• Provide first‑line and limited second‑line support for hardware and software issues.
• Assist users with Office 365, SharePoint, Teams, Entra and other Microsoft services.
• Escalate complex incidents to second‑ and third‑line engineers.
• Maintain accurate records of incidents and resolutions.

Required profile

• Strong communication skills and a friendly, customer‑focused attitude.
• Experience working with internal users in a corporate environment.
• Ability to work both independently and as part of a team.

Required skills

• Office 365
• Active Directory
• SharePoint
• Microsoft Teams
• Entra
• Azure
• Exchange
• Windows Server

What we offer

• Competitive salary range £30,000‑£33,000 per year.
• Hybrid working model (office + one remote day per week).
• Opportunity to work with cutting‑edge Microsoft technologies.
• Comprehensive benefits package.