IT Helpdesk Coordinator – London

About the role

We are looking for a highly organised and proactive IT Helpdesk Coordinator to join our fast‑paced IT support firm in the heart of London. You will be the first point of contact for users, ensuring that support requests are logged, tracked and resolved efficiently.

Key responsibilities

• Act as the first point of contact for all incoming support queries.
• Log and monitor helpdesk requests using the internal ticketing system.
• Assign and, when necessary, escalate issues to ensure timely resolution.
• Liaise with internal teams and external service providers to follow up on outstanding jobs.
• Keep users informed with clear, timely updates throughout the support process.
• Maintain accurate records of all service requests and interventions.
• Support reporting activities to help identify trends and improve service delivery.

Required profile

• Previous experience in a helpdesk, service desk, or administration role.
• Confident communicator with strong organisational skills.
• Ability to juggle multiple tasks and prioritise effectively under pressure.
• Collaborative approach and willingness to support the wider team.

Required skills

What we offer

• Competitive salary of £35,000 per year.
• Opportunity to grow within a reputable London‑based IT support firm.
• Collaborative, professional team environment that values structure and clear communication.