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This job expired on 27/09/2026. It no longer accepts applications.
IT Service Analyst – Remote/London
Proactive Appointments · London
Job description
About the role
We are seeking a Service Desk Analyst to act as the primary interface between end‑users and the IT Support Team. The role can be performed remotely while supporting our London‑based operations, providing first‑line assistance for a range of IT issues.
Key responsibilities
- Receive, log and triage user requests via the help‑desk system.
- Diagnose and resolve incidents related to Microsoft Office 365, hardware, and software.
- Escalate complex problems following ITIL incident, problem and change procedures.
- Communicate status and solutions clearly to users of all technical levels.
- Maintain accurate records and contribute to knowledge‑base articles.
Required profile
- Strong organisational abilities and capacity to plan own workload.
- Excellent problem‑solving skills and attention to detail.
- Customer‑focused attitude with effective communication skills.
Required skills
- Proficiency with Microsoft Office 365.
- Experience using help‑desk ticketing software.
- Working knowledge of the ITIL framework (incident, problem, change management).
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Proactive Appointments
London
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