IT Support & Administrator Apprentice – London

About the role

Join the Central Team in London as an IT Support & Administrator Apprentice. You will support day‑to‑day IT operations across the UK and Ireland while gaining practical experience and formal training.

Key responsibilities

• Provide timely and effective support to users via the service desk, email, phone and in‑person.
• Troubleshoot hardware, software and network issues on laptops, desktops, mobile devices, printers and peripherals.
• Install, configure and maintain operating systems, applications and peripheral equipment.
• Perform routine IT administration tasks and maintain accurate records of incidents and assets.
• Assist the Madrid‑based IT team and UK Business Support Team with first‑ and second‑line support and contribute to IT projects.

Required profile

• Proactive and service‑delivery focused.
• Ability to work independently and collaboratively.
• Strong communication skills and adaptability.
• Alignment with company values of integrity and inclusivity.

Required skills

• First‑line and second‑line IT support.
• Hardware troubleshooting (laptops, desktops, printers, peripherals).
• Software troubleshooting and OS configuration.
• Network troubleshooting.
• Use of IT service desk systems.

What we offer

• Inclusive work environment recognised as a Sunday Times Top 100 Employer.
• 34 days annual leave and additional wellness benefits.
• Company‑funded training, certifications and language lessons.
• Pension scheme, life assurance and employee assistance programme.
• Cycle‑to‑Work scheme, tech purchase scheme and discount vouchers.