IT Support Analyst – 1st Line Support for City Law Firm

About the role

The City law firm is looking for a proactive, customer‑focused IT Support Analyst to be the first point of contact for all IT queries. You will provide face‑to‑face and remote technical assistance to lawyers and business services staff in a fast‑paced environment.

Key responsibilities

• Serve as the primary contact for IT support via face‑to‑face, telephone, email and remote channels.
• Log, prioritize, troubleshoot and resolve incidents and service requests, escalating complex issues when needed.
• Configure, deploy, maintain and support desktops, laptops, mobile devices, printers, peripherals and meeting‑room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications and document‑management systems.
• Manage user accounts, access permissions, password resets and handle onboarding/off‑boarding of hardware and accounts.
• Maintain accurate records of assets, incidents and documentation within the IT service‑management system.
• Liaise with third‑party suppliers, perform system maintenance, software updates and equipment builds.
• Ensure compliance with IT security, data‑protection and cybersecurity policies while supporting projects and technology rollouts.

Required profile

• Previous experience in a 1st‑line IT support or service‑desk role (essential).
• Experience in a law‑firm environment is highly advantageous.
• Familiarity with Microsoft 365, Outlook, Teams and Office applications.
• Basic understanding of Active Directory and user‑account administration.
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP and VPN.
• Hands‑on experience with desktop hardware, laptops, printers and mobile devices.

Required skills

• Microsoft Windows
• Microsoft 365
• Outlook
• Teams
• Office
• Active Directory
• Microsoft Entra ID
• TCP/IP
• DNS
• DHCP
• VPN
• Desktop hardware
• Laptops
• Printers
• Mobile devices

What we offer

• Salary up to £45,000 per year.
• Hybrid working model (3 days in office, 2 days remote).
• Fantastic employee benefits and enhanced maternity leave.
• Staff bonus scheme.