IT Support Analyst – Executive/VIP (L1‑L3)

About the role

The role provides dedicated in‑person IT support (Level 1‑3) to Managing Directors and Executive Assistants, acting as a trusted partner in a high‑pressure, regulated environment. You will ensure seamless operation of desktop, mobile, and meeting‑room technologies while delivering exceptional service to VIP users.

Key responsibilities

• Provide Level 1 & 2 desktop support across end‑user devices and applications.
• Support corporate iOS and BYOD mobile devices.
• Deliver meeting‑room and key‑event technology support.
• Perform proactive device‑estate analysis using monitoring tools.
• Deliver projects and upgrades within agreed timelines.
• Provide user guidance, training and best practices.
• Identify risks and improvement opportunities proactively.
• Maintain high customer satisfaction and service quality while adhering to documented processes and standards.

Required profile

• Minimum 3 + years experience in IT support or client services.
• Strong customer‑service background with executive/VIP support experience.
• Experience with ServiceNow incident and request management.
• Familiarity with investment‑banking or executive user environments (preferred).
• Willingness to work onsite and travel when required.

Required skills

• ServiceNow
• Microsoft Intune
• Microsoft 365, OneDrive and Exchange Online
• Endpoint management for Windows 11, macOS and mobile devices
• iOS and BYOD mobile device support
• Meeting‑room technology support