IT Support Engineer – Central London

About the role

We are seeking an experienced IT Support Engineer to join our well‑established team in Central London. The role is office‑based with occasional travel to client sites across the city, providing first‑line technical assistance to internal users.

Key responsibilities

• Act as the first point of contact for support requests via phone, email and in‑person.
• Troubleshoot hardware, software and network issues on laptops, desktops and servers.
• Escalate complex technical problems to senior engineers.
• Maintain and update Windows 10/11 client devices and manage Office 365, Azure and Active Directory services.
• Support both virtual and physical Windows Server environments.
• Document incidents and resolutions in the ticketing system.

Required profile

• Proven experience delivering 1st and 2nd line support in a corporate or MSP environment.
• Strong communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a team.

Required skills

• Windows 10
• Windows 11
• Office 365
• Azure
• Active Directory
• Windows Server (virtual and physical)
• Hardware troubleshooting
• Network protocols

What we offer

• Competitive salary ranging from £35,000 to £40,000 per year.