IT Support Engineer – Managed Service Provider

About the role

Commercial Systems, a 30‑year‑old Managed Service Provider in East Yorkshire, is seeking an IT Support Engineer to join its expanding support team. The role offers a fast‑paced environment where you will support a diverse client base across many industries, gaining hands‑on experience with a wide range of technologies.

Key responsibilities

• Provide 1st line and some 2nd line IT support to MSP clients via ticketing system, phone and email.
• Diagnose and resolve hardware, software and connectivity issues while meeting SLA targets.
• Perform daily maintenance, proactive system checks and respond to monitoring alerts.
• Support Microsoft cloud and on‑premise environments, including user administration.
• Assist senior engineers on customer IT projects and basic VoIP/phone system support.
• Escalate complex issues when necessary and attend client sites as required.
• Maintain clear ticket notes and documentation.

Required profile

• Approximately 1 year of commercial IT support experience (beyond apprenticeship or placement).
• Experience working in an MSP or multi‑client support environment.
• Strong customer‑focused attitude and professional communication skills.
• Full UK driving licence for occasional site visits.

Required skills

• Windows operating systems.
• Microsoft 365.
• Active Directory.
• Azure / Entra ID.
• Basic networking concepts (DNS, DHCP, TCP/IP).
• VoIP/phone systems, preferably 3CX.
• Ticketing systems and SLA management.
• Microsoft cloud and on‑premise environments.