IT Support & Workflow Automation Engineer

About the role

This position combines hands‑on IT support with the design and delivery of workflow automations using Make.com. You will be the first point of contact for internal users while also creating integrations that streamline business processes.

Key responsibilities

• Provide 1st and 2nd line IT support for Windows, hardware, networking and cloud services.
• Design, build and maintain automated workflows on Make.com, linking SaaS applications via APIs, webhooks and JSON.
• Administer Microsoft 365 and Azure environments, including user provisioning and security settings.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Document solutions, create knowledge‑base articles and contribute to continuous improvement initiatives.

Required profile

• Proven experience building workflow automations with Make.com.
• Solid background in 1st & 2nd line IT support.
• Strong communication skills and a customer‑focused attitude.

Required skills

• Make.com workflow automation
• Microsoft 365 administration
• Azure administration
• Windows operating systems support
• Hardware and networking troubleshooting
• API integration, webhooks and JSON handling

What we offer

• Salary £45,000‑£55,000 per year
• Pension scheme
• Training budget
• Private medical (Bupa) and dental cover
• Performance bonus
• Hybrid working – one day a week remote