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IT Systems Support Engineer

Free-Work UK · Londres

Mid 🇬🇧 English
Windows 10 Windows Server 2016 VMware v6.7 Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Cisco Switches Fortigate Firewalls LAN/WAN Routing Dell PowerEdge Servers Dell PowerVault SAN Storage

Job description

About the role

We are seeking an IT Systems Support Engineer to join a central London bank’s small infrastructure team. You will ensure the day‑to‑day technology environment runs smoothly, providing first‑line support and contributing to project delivery.

Key responsibilities

  • Provide first‑line support for software, hardware and networking, including installation, configuration and troubleshooting.
  • Manage operational aspects of IT projects, from design to deployment, to enhance the bank’s infrastructure.
  • Coordinate system access requests between London users and Group IT Security, adhering to the Access Matrix protocol.
  • Implement and maintain disaster recovery, backup procedures and Business Continuity Planning (BCP) site readiness.
  • Support end‑user computing, CCTV, telephony, door access systems and ensure regular maintenance.
  • Monitor networking equipment (Cisco switches, Fortigate firewalls, LAN/WAN routing) and Dell server/storage hardware.
  • Produce and support daily/periodic compliance reports for AML and other regulatory requirements.

Required profile

  • Minimum 2 years IT experience in the financial sector and 5 years overall IT experience.
  • Strong interpersonal and communication skills in English.
  • Ability to work independently and engage with multiple stakeholders.

Required skills

  • Windows 10, Windows Server 2016 or newer.
  • Red Hat Linux operating systems.
  • VMware v6.7 or newer.
  • Veeam Backup & Replication.
  • Symantec Endpoint Protection & Encryption.
  • ManageEngine Patch Manager Plus.
  • Microsoft Office 365.
  • Cisco switches and routers.
  • Fortigate firewalls.
  • LAN/WAN routing.
  • Dell PowerEdge servers.
  • Dell PowerVault SAN storage.

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Free-Work UK

Londres