IT Systems Support Engineer

About the role

We are seeking an IT Systems Support Engineer to join a central London bank’s small infrastructure team. You will ensure the day‑to‑day technology environment runs smoothly, providing first‑line support and contributing to project delivery.

Key responsibilities

• Provide first‑line support for software, hardware and networking, including installation, configuration and troubleshooting.
• Manage operational aspects of IT projects, from design to deployment, to enhance the bank’s infrastructure.
• Coordinate system access requests between London users and Group IT Security, adhering to the Access Matrix protocol.
• Implement and maintain disaster recovery, backup procedures and Business Continuity Planning (BCP) site readiness.
• Support end‑user computing, CCTV, telephony, door access systems and ensure regular maintenance.
• Monitor networking equipment (Cisco switches, Fortigate firewalls, LAN/WAN routing) and Dell server/storage hardware.
• Produce and support daily/periodic compliance reports for AML and other regulatory requirements.

Required profile

• Minimum 2 years IT experience in the financial sector and 5 years overall IT experience.
• Strong interpersonal and communication skills in English.
• Ability to work independently and engage with multiple stakeholders.

Required skills

• Windows 10, Windows Server 2016 or newer.
• Red Hat Linux operating systems.
• VMware v6.7 or newer.
• Veeam Backup & Replication.
• Symantec Endpoint Protection & Encryption.
• ManageEngine Patch Manager Plus.
• Microsoft Office 365.
• Cisco switches and routers.
• Fortigate firewalls.
• LAN/WAN routing.
• Dell PowerEdge servers.
• Dell PowerVault SAN storage.