Japanese Speaking Customer Support Specialist

About the role

This temporary position supports a high‑profile data breach response campaign. You will be the first point of contact for Japanese‑speaking customers, providing clear and empathetic assistance during a sensitive period. The role starts as hybrid work from our London or Ringwood office and is expected to transition to fully remote.

Key responsibilities

• Answer inbound calls from Japanese‑speaking customers.
• Provide professional, calm, and reassuring support using approved FAQs and guidance.
• Accurately record all interactions and follow strict data‑protection procedures.
• Collaborate with a dedicated response team to ensure consistent service quality.

Required profile

• Fluent spoken and written Japanese and English.
• Excellent communication and customer‑service abilities.
• Calm, patient, and professional demeanor, especially with sensitive enquiries.
• Reliable, detail‑oriented, and positive attitude.

Required skills

• Good IT and keyboard proficiency.

What we offer

• Competitive hourly pay (£14‑£15 per hour, night shift premium).
• Full training before handling calls.
• Hybrid working with the possibility to move to remote.
• Supportive team environment on an international project.