Java Support Engineer – SC Cleared

About the role

Our clients are looking for an analytical and proactive Java Support Engineer to join their dynamic production support team. Sitting at the intersection of development and operations, you will be pivotal in maintaining core application stability, troubleshooting complex microservices, and driving system reliability across cloud platforms.

Key responsibilities

• Incident & Problem Resolution – own and resolve P1–P3 application incidents within SLA, conduct root cause analysis and provide production fixes or workarounds.
• Environment & Change Delivery – manage non‑production environment availability, execute approved change tickets and support release deployments.
• Monitoring & Observability – enhance system monitoring, alert thresholds and telemetry to proactively protect service stability and reduce downtime.
• Shift Left & Automation – automate routine tasks, author runbooks and mentor junior peers to transition operational workloads to L1/L2 teams.

Required profile

• Strong hands‑on technical troubleshooting across application layers, logs and infrastructure.
• Core familiarity with Java, JavaScript and debugging APIs or microservices architectures.
• Exposure to cloud platforms with a good working understanding of AWS environment structures.
• Practical knowledge of CI/CD pipelines, deployment workflows and basic scripting (Python, Shell or PowerShell).
• An operational mindset eager to explore containerisation (Docker, Kubernetes) and Infrastructure as Code (Terraform).