Junior Customer Success Executive

About the role

Rialtas is seeking a motivated Junior Customer Success Executive to help build and strengthen relationships with our valued customers. You will work closely with the Head of Sales and cross‑functional teams to ensure customers receive maximum value from our solutions.

Key responsibilities

• Support the delivery of the customer success strategy to improve retention and growth.
• Maintain regular communication with customers, providing proactive engagement and support.
• Identify upselling and cross‑selling opportunities within existing accounts.
• Assist in tracking key performance indicators such as NPS, satisfaction, and churn.
• Collaborate with Professional Services and other internal teams to deliver a seamless customer experience.
• Maintain accurate customer records and prepare engagement reports.

Required profile

• Recent graduate or early‑career professional with experience in customer service, account coordination, sales support, administration, or software support.
• Strong communication skills and a customer‑focused mindset.
• Ability to work collaboratively with sales and internal teams.
• Willingness to travel occasionally to client sites and conferences.

Required skills

• Experience using CRM systems.

What we offer

• Hybrid working model with on‑site presence at our Uffcott, Wroughton office.
• Opportunities for professional development and career progression in customer success.
• Exposure to a range of industries and UK‑wide client projects.