Junior Fraud Analyst (Night Shift)

About the role

Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East. You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels alongside its in-house fraud analysts. The contract is approximately 2 months, with potential for extension.

Key responsibilities

• Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
• Review flagged transactions and account activity to identify genuine fraud and close false positives.
• Contact customers to verify suspicious transactions, following the bank's authentication procedures.
• Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
• Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators.
• Record clear, accurate case notes and decisions on the case management system.
• Spot emerging fraud patterns and typologies and flag them to the wider team.
• Provide structured shift handovers and meet alert handling SLAs and quality standards.

Required profile

• 1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
• Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
• Solid understanding of common fraud types, including card fraud, account takeover, APP and social engineering scams.
• Comfortable speaking with customers by phone to verify activity, calmly and professionally.
• Fluent written and spoken English.
• Available to work evening and overnight shifts on a rota basis.
• Reliable home working setup with a stable internet connection and a quiet, private workspace.

Required skills

• Experience using a fraud detection or case management system.
• Strong attention to detail and accurate, concise case note writing.
• Sound judgement under pressure and confidence acting quickly within set procedures.

Desirable: experience with platforms such as FICO Falcon, NICE Actimize, Featurespace or Feedzai; night-shift experience; Arabic; exposure to GCC or Middle East retail banking; knowledge of card scheme rules and chargebacks; a relevant certification such as CFE or an ICA fraud qualification.