Junior Hotel Duty Manager

About the role

Our client, a well‑established hotel in the Reigate area, is looking for a motivated Junior Hotel Duty Manager. The role supports day‑to‑day operations, ensures smooth service delivery and helps develop your management skills in a fast‑paced hospitality environment.

Key responsibilities

• Assist in overseeing daily hotel operations during assigned shifts.
• Act as the first point of contact for guests and team members, resolving issues efficiently.
• Support Front Office, Housekeeping, Food & Beverage and other departments to maintain service and presentation standards.
• Conduct regular checks throughout the property to ensure compliance with standards.
• Deliver exceptional customer service, handling enquiries, requests and complaints promptly.
• Supervise and motivate team members, help with shift coordination and staffing levels.
• Ensure health and safety policies are followed and respond to incidents or emergencies.
• Complete daily operational reports, manage cash handling and support service improvement initiatives.

Required profile

• Previous experience in a hotel environment, preferably in a supervisory or senior hospitality role.
• Strong customer service and communication abilities.
• Excellent organisational and problem‑solving skills.
• Proactive, hands‑on approach and ability to stay calm under pressure.
• Flexibility to work evenings, weekends and bank holidays.

Required skills

• Experience with hotel PMS systems such as Opera or Guestline.