Junior Mac Support Engineer
Robert Half · London
Job description
About the role
We are looking for a Junior Mac Support Engineer to join a market‑leading insurance organisation in London on a three‑month contract. You will provide first‑line support for Mac hardware, operating systems and applications while delivering excellent customer service.
Key responsibilities
- Provide technical support for Mac devices and related software.
- Troubleshoot and diagnose technical issues across Mac, iOS, Android and Windows platforms.
- Monitor system performance and carry out routine maintenance.
- Offer guidance on system optimisation and best‑practice usage.
- Manage support tickets, preferably using JIRA Service Desk.
- Assist with basic audio/video equipment troubleshooting.
Required profile
- 1‑3 years of experience supporting Mac environments.
- Familiarity with ticketing systems, ideally JIRA Service Desk.
- Strong customer‑service orientation and problem‑solving abilities.
- Team‑player with good communication skills.
- Basic understanding of network fundamentals such as VPN, laptop connectivity and printing.
Required skills
- Mac OS
- iOS
- Android
- Windows OS
- JIRA Service Desk
- VPN configuration
- Printing setup
- Audio/Video troubleshooting
What we offer
- Competitive salary range based on experience.
- Opportunity to work with a leading insurance firm.
- Support from Robert Half recruitment specialists.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 6 days from now
26 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Robert Half
London