Junior Service Desk Analyst – Energy Sector

About the role

We are looking for a Junior Service Desk Analyst to join a fast‑paced IT support team serving a major energy client. This is an entry‑level position offering hands‑on experience with enterprise‑scale IT operations and a clear path for career progression.

Key responsibilities

• Provide first‑line technical support via phone, email and face‑to‑face.
• Log, triage and resolve incidents and service requests within agreed SLAs.
• Assist users with hardware, software, password resets and access issues.
• Troubleshoot Microsoft technologies such as Windows 10/11 and Office 365.
• Escalate complex issues to second‑ or third‑line teams.
• Configure laptops, desktops and mobile devices for new and existing users.
• Maintain accurate ticket updates and technical documentation.
• Support onboarding and off‑boarding activities.

Required profile

• 1–2 years of experience in a Service Desk, IT Support or Helpdesk environment.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to work onsite five days a week in a collaborative setting.
• Willingness to learn and develop technical expertise.

Required skills

• Active Directory
• Windows 10 and Windows 11
• Office 365
• ServiceNow or Jira ticketing systems
• Basic troubleshooting of Microsoft technologies
• Laptop, desktop and mobile device configuration

What we offer

• Opportunity to work with a leading energy organisation.
• Exposure to enterprise‑scale IT operations.
• Clear progression routes into infrastructure, cyber security or second‑line support.
• Collaborative team environment and competitive salary & benefits.