Key Account Executive

About the role

We are seeking an enthusiastic Key Account Executive to join our Customer Service Operations team in Bedford. You will be the first point of contact for newly onboarded clients, guiding them through our services and supporting the end‑to‑end returns process.

Key responsibilities

• Act as the primary contact for client queries via email and telephone, logging all interactions in Salesforce.
• Manage the returns workflow, recording returns, collating temperature data, and sharing updates with internal teams and clients.
• Upload and maintain client documentation on the Movianto UK online platform.
• Provide administrative support to Commercial and Customer Service teams, keeping Salesforce records up to date.
• Assist the Customer Service Operations Manager with ad‑hoc projects and reporting.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Attention to detail and accuracy in data handling.

Required skills

• Salesforce (record management, accounts, contacts, opportunities, surveys).

What we offer

• No weekend or bank holiday work.
• Discounted gym memberships.
• 33 days annual leave (including bank holidays) with a holiday purchase scheme.
• Flexible pay through Wagestream.
• Life assurance and up to 4% employer pension contribution.
• Access to Simply Health 24/7 GP, physiotherapy and counselling via EAP.
• Cycle‑to‑Work scheme and MyRewards benefits platform.