Key Account Manager – Eastern Europe

About the role

Jellycat is seeking an experienced Key Account Manager to drive growth across Eastern Europe. Based in London, you will own a portfolio of key accounts and distributor partners, travelling regularly to build strong relationships and uncover new commercial opportunities.

Key responsibilities

• Manage and develop a portfolio of key accounts and distributor partners across Eastern Europe.
• Create and deliver strategic account plans aligned with regional growth objectives.
• Lead seasonal sell‑ins, business reviews and joint business planning activities.
• Monitor sales performance, analyse data and use insights to drive commercial growth.
• Collaborate with Marketing, Supply Chain, Customer Service, Finance and Demand Planning teams.
• Conduct regular customer visits, store audits and market reviews.
• Represent Jellycat at customer events and trade exhibitions.
• Maintain accurate forecasts, reporting and account information.
• Share market intelligence and competitor insights to shape future strategies.

Required profile

• Proven experience in a Key Account Manager or similar commercial role.
• Track record of managing key customer relationships and delivering sustainable sales growth.
• Strong commercial awareness with excellent negotiation and influencing abilities.
• Ability to build trusted relationships with stakeholders at all levels.
• Strong analytical skills and confidence using sales data to identify opportunities.
• Excellent organisational, planning and prioritisation capabilities.
• Fluent written and verbal communication in English.

Required skills

• Microsoft Excel
• Microsoft PowerPoint