Key Holder – 24‑Hour Retail Role

About the role

As a Key Holder you will be the front‑line leader on the shop floor, ensuring the Levi’s® brand is presented flawlessly and the store runs smoothly during your shifts, including opening and closing when managers are absent.

Key responsibilities

• Deliver exceptional customer service while embodying brand values.
• Act as a role model for Stylists, motivating the team to meet personal and store KPIs.
• Manage store operations during key trading hours, including opening and closing procedures.
• Support Store Management with daily tasks, floor leadership, and operational duties.
• Maintain high visual merchandising and brand presentation standards.
• Coach team members on product knowledge, styling, and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Foster a positive, inclusive, high‑performing team environment.

Required profile

• Passion for the Levi’s® brand and alignment with company values.
• Previous retail experience with responsibility for sales targets and KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer‑service mindset, proactive and solution‑focused.
• Ability to take ownership, make decisions and stay calm in a fast‑paced environment.
• Willingness to work evenings, weekends and bank holidays.

What we offer

• Competitive pay with performance‑based incentives.
• Generous employee discount and uniform support.
• Paid time off and public holidays in line with local legislation.
• Access to wellbeing support, including mental health resources.
• Ongoing training, coaching and real career growth opportunities.
• Being part of an inclusive, purpose‑driven brand that celebrates individuality.