Key Holder - Retail Store

About the role

The Key Holder is responsible for driving the team to meet or exceed profitability expectations, training and developing store staff, leading by example on the selling floor and maintaining store standards on the selling floor and in the stockroom. The position is based on site in York within the Guess UK department.

Key responsibilities

• Assist the management team in exceeding profitability expectations and all KPI targets
• Prioritise customer service by delivering a consistent Customer Experience, including greeting customers on entry
• Maintain visual merchandising standards, directives, promotions and the cleanliness and organisation of the sales floor and stockroom
• Coach team members regularly and maintain strong communication across the team
• Maintain solid product knowledge and achieve individual sales targets
• Open and close the store when required
• Attend all store meetings and perform housekeeping and maintenance duties as needed
• Be available to travel and work from different locations when necessary, and complete other duties assigned by management

Required profile

• Punctuality and adherence to the designated work schedule
• Flexibility and effective collaboration with colleagues and management
• Clean, neat appearance and adherence to the Guess dress code
• Positive attitude toward the merchandise and the company
• Ability to follow the 6 Guess Rules and the company handbook

What we offer

• Staff uniform
• Store discount
• Monthly target bonus