Lead Occupational Health Advisor (Service Manager)

About the role

This position leads the Occupational Health (OH) advisory team within a fast‑paced, multi‑sector environment. You will combine clinical expertise with operational oversight, ensuring high‑quality OH assessments and supporting clients to improve employee attendance and performance.

Key responsibilities

• Overall responsibility for day‑to‑day running and support of OH Advisers, reporting to the OH Manager.
• Ensure clinical service delivery meets departmental KPIs and SLAs.
• Produce daily, weekly and monthly performance reports for senior management.
• Manage assessment workflow to avoid delays and deliver high‑quality follow‑up reports within SLA.
• Identify training needs, design and deliver induction and ongoing clinical training.
• Provide risk, safeguarding and clinical query escalation support in line with regulatory and accreditation standards.

Required profile

• Professional clinical background in occupational health with solid knowledge of assessment protocols.
• Management experience overseeing KPIs, SLAs and team performance.
• Ability to conduct a minimum of 10 clinical appointments per week.
• Strong analytical and reporting skills.
• Experience delivering training and audits.

Required skills

What we offer

• 25 days holiday plus bank holidays, with an extra day on your birthday.
• Cash plan for you and your children.
• Increasing holiday entitlement after 2 and 5 years.
• Contractual sick pay and private medical insurance after 5 years.
• Pension plan with life insurance and increasing contributions after 5 and 7 years.
• Holiday season bonus after 3 years, profit‑share scheme, season ticket loan, cycle‑to‑work scheme.