Lead Officer – Housing ICT (Cx Housing) – Remote

About the role

This fully remote position (with occasional on‑site visits) is focused on delivering ICT solutions for Cx Housing. You will lead the design, implementation and support of systems that manage rent accounting, case workflows and customer portals.

Key responsibilities

• Maintain and enhance rent accounting and case‑management workflows.
• Develop and support CRM reporting using SSRS and advanced SQL queries.
• Design Power BI dashboards to provide actionable insights.
• Integrate and manage APIs, including the Total Mobile Cloud Dialogues API, Azure Storage Explorer and SharePoint EDM.
• Deliver CX user training and manage system upgrades, preferably version 25.x supporting the Customer Portal.

Required profile

• Strong experience with SQL (intermediate to advanced) and SSRS reporting.
• Proficiency in Power BI and data visualisation.
• Hands‑on knowledge of Azure Storage Explorer and SharePoint EDM.
• Understanding of housing‑related data structures such as assets, functional units, user roles, contact groups, system schedules and arrears policies.

Required skills

• SQL
• SSRS
• Power BI
• Azure Storage Explorer
• SharePoint EDM
• API integration (Total Mobile Cloud Dialogues)

What we offer

• Competitive daily rate of £500‑£650 (based on experience).
• Fully remote working arrangement with occasional on‑site collaboration.
• Opportunity to lead ICT initiatives within a specialised housing environment.