Learning Solutions Lead – Soft Skills

About the role

We are seeking a passionate Learning Solutions Lead to design and deliver high‑impact soft‑skills programmes across our organisation. Working remotely with occasional travel to local sites, you will help shape how colleagues engage with customers and each other, fostering a customer‑focused culture.

Key responsibilities

• Design, deliver and embed engaging soft‑skills and customer‑service learning programmes.
• Facilitate practical training sessions both face‑to‑face and virtually.
• Coach colleagues in real‑time, building capability directly in the flow of work.
• Tailor learning solutions for different roles, services and customer needs.
• Support onboarding by setting clear behavioural expectations from day one.
• Partner with managers to reinforce learning through coaching and reflection.
• Evaluate learning effectiveness using feedback, observation and customer outcomes, continuously improving the approach.
• Provide insights and recommendations to influence future learning strategy and investment.

Required profile

• Proven experience designing and delivering impactful soft‑skills or customer‑service training.
• Strong ability to influence stakeholders at all levels and drive behavioural change.
• Confident facilitator with excellent communication and coaching skills.
• Experience working with external learning providers or professional bodies.
• Highly organised, able to work autonomously across multiple projects.
• Passion for innovation, inclusion and exceptional customer experiences.

Required skills

What we offer

• Fixed‑term contract until December 2026 with a salary up to £45,000 per annum.
• Car allowance.
• Opportunity to join a People Team aiming to be one of the best workplaces in the UK.
• Remote work with travel to local sites for visible engagement.