Leasing Associate - 4

About the role

Greystar, a global real estate platform active in property management, investment management, development and construction of institutional-quality rental housing, is hiring a Leasing Associate in London. The Leasing Associate delivers the daily operational responsibilities of the community, creating an exceptional 24/7 resident experience through marketing, building maintenance support and tenancy administration.

Key responsibilities

• Carry out sales and leasing activities: viewings, follow-up on enquiries and conversion of prospects into bookings.
• Plan and organise daily activities to reach targeted leasing numbers.
• Update data capture systems and contact details accurately and on time.
• Welcome on-site enquiries warmly, screen visitors, guests and contractors, and handle complaints in line with the complaints procedure.
• Follow up on documentation and contract returns, process payments, manage cancellations and inspect community, tour units and leasing materials.
• Respond to online and email enquiries, support other communities with cross-selling, and support resident events, move-in and move-out preparation.
• Log maintenance requests, file documents, update databases, register and issue resident parcels and deliveries, and attend to minor cleaning needs.
• Complete health and safety compliance activities and work as part of a team.

Required profile

• Good level of general education.
• Significant experience in a sales role in a similar accommodation, hospitality, leisure, reservations or membership environment.
• Excellent customer service skills, with the ability to influence, adapt quickly and meet customer service and sales targets.
• Organisation, multitasking and attention to detail; culturally aware and able to build relationships across audiences.
• Fluent English, verbal and written.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Property operations software; training will be provided.