Lettings Administrator

About the role

This is an excellent opportunity to join a highly respected independent estate agency as a Lettings Administrator. You’ll play an important role within a busy lettings department, providing administrative support to the wider team and helping ensure new tenancies, property records and day‑to‑day lettings processes are managed efficiently.

Key responsibilities

• Provide day‑to‑day administrative support to the lettings team.
• Prepare tenancy documentation and associated paperwork.
• Progress new tenancies and ensure documentation is completed accurately and on time.
• Maintain accurate landlord, tenant and property records.
• Update the CRM and internal property systems.
• Liaise with landlords, tenants and applicants by telephone and email.
• Assist with referencing and compliance documentation.
• Support tenancy renewals, re‑lets and the marketing and launch of available properties.
• Handle incoming enquiries and provide a high level of customer service.

Required profile

• Previous administration or customer service experience.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Confidence dealing with customers by telephone and email.
• Ability to manage multiple tasks and deadlines.
• Good IT skills and confidence using databases and CRM systems.
• A proactive and professional approach.
• Previous property or lettings experience would be advantageous but isn’t essential.

What we offer

• Salary: £27,000 – £29,000 per year.
• Excellent training and ongoing professional development.
• Genuine opportunities for career progression.
• The backing of an established and highly regarded independent estate agency.
• Supportive and collaborative working environment.
• Opportunity to build a long‑term career within residential property.