Litigation Controller

About the role

Flogas is seeking a Litigation Controller to join its Credit Control team. Reporting to the Assistant Credit Control Manager, you will manage accounts within the litigation department and coordinate with debt collection partners.

Key responsibilities

• Process accounts through the litigation workflow in line with established procedures.
• Issue release orders where applicable.
• Update accounts held by High Court Enforcement Officers and other third‑party enforcement agents.
• Maintain the bad‑debt provision, ensuring ledger balances are accurate and commentary is up‑to‑date.
• Submit insurance and insolvency claims according to policy requirements.
• Handle incoming queries professionally and promptly.

Required profile

• Solid understanding of debt collection techniques and processes.
• Ability to negotiate with customers to achieve satisfactory outcomes.
• Strong time‑management and adaptability.
• Empathetic approach when dealing with difficult situations.
• Effective problem‑solving and result‑driven mindset.
• Excellent written and verbal communication skills.

Required skills

What we offer

• Discretionary bonus and enhanced pension scheme.
• Life assurance, health plans, wellbeing support, free flu jabs and eye‑care vouchers.
• Extensive discounts with major retailers.
• 25 holidays plus bank holidays and an additional volunteering day (pro‑rated).
• Enhanced family‑friendly leave.