Luxury Retail Sales Advisor – Fine Timepieces

About the role

We are seeking a passionate Luxury Retail Sales Advisor to represent a prestigious boutique in Birmingham, specialising in fine timepieces. The role involves delivering a personalised, high‑end customer experience and becoming a trusted product specialist.

Key responsibilities

• Provide tailored, memorable service to every client, ensuring an exceptional in‑store experience.
• Communicate detailed product knowledge confidently, becoming an expert on exclusive collections.
• Build and maintain long‑term relationships with customers, fostering loyalty and repeat business.
• Collaborate with the boutique team to achieve and exceed sales targets and KPIs.
• Uphold the highest standards of visual presentation and professional conduct at all times.

Required profile

• Previous experience in luxury retail, preferably in horology, fine jewellery or premium fashion/accessories.
• Genuine passion for high‑end craftsmanship and storytelling.
• Excellent interpersonal and communication abilities.
• Polished, confident and professional demeanor.
• Proven ability to thrive in a target‑driven, customer‑focused environment.

Required skills

What we offer

• Competitive salary with uncapped commission potential.
• Extensive training on luxury timepieces and ongoing development.
• Clear career progression within an iconic global luxury group.
• Supportive boutique environment located in the heart of Birmingham.