Mandarin Speaking Associate Customer Service – Banking

About the role

This permanent, full‑time position is based in London and supports the Banking department by delivering high‑quality customer service to Mandarin‑speaking clients. You will help grow existing relationships and attract new business while ensuring compliance with internal and regulatory standards.

Key responsibilities

• Act as the primary point of contact for Mandarin‑speaking customers, handling enquiries and maintaining relationships.
• Process new account opening applications and conduct onboarding procedures.
• Perform cashier duties at a closed counter, including cash handling.
• Carry out AML, KYC, KYB and Customer Due Diligence checks in line with bank policies.
• Request and verify Source of Funds and Source of Wealth documentation where required.
• Prepare business, statistical, AML and audit reports.
• Provide cover for team members as needed.

Required profile

• Native‑level Mandarin and fluent English communication skills.
• Degree‑level education in Finance, Economics or a related field.
• Experience in customer service, sales or marketing; banking experience is a plus.
• Strong understanding of banking operations and financial‑crime regulations.

Required skills

• Advanced Excel proficiency.

What we offer

• Competitive salary based on experience.
• Office‑based work environment in central London.
• Opportunities for professional development within a growing financial services team.