Materials Coordinator – Parts

About the role

The Materials Coordinator – Parts ensures that the right parts for lifts and escalators are sourced, ordered and delivered promptly to support both in‑service and out‑of‑service equipment across GB & Ireland. Working closely with Service Engineers, Service Management and suppliers, the role helps minimise equipment downtime and enables efficient repair and maintenance visits.

Key responsibilities

• Sourcing and ordering parts required for service activities.
• Managing urgent requests for equipment that is out of service.
• Liaising with suppliers to obtain the best lead times and cost‑effective solutions.
• Supporting field engineers to minimise delays and contribute to equipment uptime.
• Acting as the first point of contact for customer enquiries regarding spare parts.

Required profile

• Experience in inventory management, procurement or logistics (parts desirable).
• Previous customer service, office or administrative experience.
• Strong organisational, multitasking and communication abilities.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SAP
• Salesforce (desirable)

What we offer

• Competitive salary and hybrid working.
• 25 days holiday plus 8 bank holidays and 1 volunteering day.
• Pension scheme, development opportunities and quarterly commission.
• Dental plan, medical insurance, gym membership and wellbeing support.