Medical Front Office Coordinator

About the role

The Medical Front Office Coordinator supports the hearing care centre by providing excellent client service, handling hearing‑aid related tasks, and ensuring a welcoming environment for patients and visitors.

Key responsibilities

• Perform basic hearing‑aid troubleshooting, checks, listening tests and cleaning.
• Make outbound calls and use marketing tools to generate new referral sources.
• Assist front‑office staff with walk‑in conversions, client recalls and incoming phone calls.
• Maintain a clean, inviting centre environment for customers.
• Follow FDA, HearUSA practice guidelines and QPG protocols while delivering routine client care.
• Counsel clients on hearing‑aid maintenance, proper insertion and app setup.
• Pair hearing aids with mobile phones and guide clients on usage.
• Support HCP with hearing‑aid repairs, ordering accessories, and preparing stock for fittings.
• Check in repaired aids, order earmolds, scan impressions and verify arrivals for appointments.

Required profile

• Experience interacting with customers or clients, preferably in a sales environment.
• Strong attention to detail and high accuracy.
• Ability to work quickly, independently and in a fast‑paced setting.
• Willingness to learn new computer programs and applications.
• Team‑oriented mindset with a focus on achieving monthly goals.

Required skills

• Hearing‑aid troubleshooting
• Hearing‑aid cleaning and maintenance
• Setup of hearing‑aid mobile apps
• Pairing hearing aids with smartphones

What we offer

• Opportunity to work within a leading global hearing‑care organization.
• Collaborative team environment focused on patient wellbeing.
• Access to ongoing training and professional development.