Med/Surg Account Manager - Front Line Care (London & South East)

About the role

Baxter is looking for an Account Manager to protect and grow existing customer relationships, identify new business and drive revenue growth in an assigned territory within the Welch Allyn and Hillrom product groups. The role focuses on customer retention, expanding device connectivity into Electronic Patient Record (EPR) systems and positioning connected care solutions against commoditised competitors. It is full time, based in the UK (remote or field based) and covers the London and South East area.

Key responsibilities

• Maintain and grow the installed base of Welch Allyn low-acuity vital signs solutions, developing strategic account plans and mitigating risks such as competitive displacement.
• Pursue new business in low-acuity monitoring and connected care, converting competitor-held business and building territory sales plans.
• Manage the full sales process, lead complex opportunities with multiple stakeholders and sell value-based solutions.
• Build relationships with clinical, technical and procurement stakeholders, including at executive level, and support initiatives such as patient deterioration management, vital signs automation and digital ward initiatives.
• Analyse account performance, sales data and market intelligence, maintain accurate forecasts and give regular business updates.
• Work with therapy, medical and marketing teams, and use CRM tools to track the sales funnel and customer interactions.

Required profile

• Bachelor's degree in Marketing, Business Administration or a related field, or equivalent experience.
• At least 5 years of experience in the medical device field, with a proven track record selling to the NHS.
• Experience managing complex sales cycles with multiple stakeholders.
• Must live on the territory.

Required skills

• Digital healthcare, medical device connectivity or EPR integration experience is highly desirable.
• Strong relationship-building, stakeholder management, communication, presentation and negotiation skills.
• Understanding of NHS structures, procurement frameworks and decision-making processes.
• Proficiency with CRM systems and sales planning tools.

What we offer

• Professional development opportunities.
• Pension.
• Emphasis on work-life balance.
• 25 days annual leave, increasing with service.