Member Experience & Operations Coordinator

About the role

Join a busy on‑site team in Exeter delivering a professional, welcoming experience for members, visitors and tenants. You will be the first point of contact, ensuring smooth day‑to‑day operations and supporting a vibrant community environment.

Key responsibilities

• Manage incoming enquiries, calls, post, deliveries and general building queries, resolving or escalating as needed.
• Oversee room bookings from enquiry through to on‑the‑day coordination, including set‑up and breakdown.
• Support occupancy, retention and utilisation targets through proactive service.
• Carry out daily operational routines such as opening and closing procedures and site coordination.
• Plan, organise and deliver member events, working with internal teams and external partners.
• Build and maintain relationships with suppliers and third‑party contractors.
• Assist with health & safety compliance, reporting issues and escalating appropriately.

Required profile

• Previous experience in a customer‑facing role such as hospitality, front‑of‑house, customer service or office operations.
• Strong communication skills with a confident, professional approach.
• Highly organised with excellent attention to detail and ability to manage multiple priorities.
• Proactive, reliable and comfortable working in a fast‑paced, people‑focused environment.
• Team player with a positive, service‑driven attitude.

Required skills

What we offer

• Salary £26,000 – £27,976 per year.
• 25 days holiday plus Bank Holidays.
• Private healthcare and enhanced pension scheme.
• Coaching, mentoring, training and development opportunities.
• Collaborative, people‑focused working environment.