Membership & Events Manager

About the role

We are seeking a proactive, people‑focused Membership & Events Manager to join a leading UK transport sector membership organisation. Working primarily remotely with two collaborative days per week in Central London, you will shape the member experience during a period of digital transformation.

Key responsibilities

• Manage relationships with members, partners and key stakeholders.
• Plan, organise and deliver events, conferences and webinars.
• Develop engaging communications, campaigns and member onboarding initiatives.
• Support membership growth, retention and onboarding processes.
• Coordinate the Membership & Events Administrator and oversee day‑to‑day operations.
• Identify and implement improvements to digital processes and overall member experience.

Required profile

• Proven experience managing a range of stakeholders.
• Background in delivering events, membership services or customer engagement activities.
• Excellent communication and organisational abilities.
• Ability to juggle multiple priorities and work independently.
• Confidence using Microsoft Office and willingness to learn new digital systems.

Required skills

• Microsoft Office

What we offer

• Hybrid working with flexibility.
• Competitive pension scheme and private healthcare after probation.
• Generous annual leave that increases with service and family‑friendly policies.
• Life assurance, annual salary reviews and an interest‑free season ticket loan.
• Equipment and support for a comfortable home office.