Membership Manager – The Peak Spa & Gym

About the role

The Peak at Jumeirah Carlton Tower is seeking a Membership Manager to lead sales and service for its luxury spa and gym. You will be responsible for converting enquiries into memberships, delivering personalised wellness experiences and supporting day‑to‑day club operations.

Key responsibilities

• Drive membership sales by converting enquiries into memberships through personalised consultations, club tours and tailored wellness recommendations.
• Build and maintain strong relationships with members, delivering a personalised luxury experience while implementing retention and engagement strategies.
• Manage membership administration, including contracts, renewals, billing enquiries, CRM records and reporting, ensuring accurate member information.
• Support day‑to‑day operation of The Peak, overseeing the club in the absence of Duty Managers and ensuring service standards, operational efficiency and health‑and‑safety compliance.
• Collaborate with Spa, Fitness and Hotel teams to promote memberships, coordinate member events and contribute to departmental revenue and guest‑satisfaction targets.
• Monitor membership performance, prepare sales and operational reports, identify improvement opportunities and support the Spa, Fitness & Wellness Director with administrative and commercial projects.

Required profile

• Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments.
• Proven ability to achieve sales targets while delivering exceptional customer service and member engagement.
• Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes.
• Confidence to lead daily operations and make sound decisions in the absence of Duty Managers.
• Excellent communication, proactive approach and genuine passion for luxury hospitality, wellness and teamwork.

What we offer

• Supportive and inclusive work environment with learning & development programmes and clear career pathways.
• Opportunities for internal mobility within Jumeirah’s global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Comprehensive health care and insurance benefits.
• Competitive salary plus service charge and extra holiday for significant birthdays.
• Perks such as uniform dry‑cleaning, meals on duty and access to Jumeirah discount website.