Membership Sales Manager – Leisure Centre

About the role

This position leads the membership sales function at a busy leisure and sports centre in Cranleigh, Surrey. You will manage a team of Membership Advisors, driving growth and ensuring a high‑quality experience for every visitor.

Key responsibilities

• Set and monitor KPIs and sales targets for the membership team.
• Coach and support Membership Advisors to maximise conversion of visitors to members.
• Ensure all administration, systems and compliance records are up‑to‑date.
• Develop and maintain deep product knowledge of the facility’s offerings.
• Promote a culture where ‘everyone’s a member’ and champion customer‑centric service.

Required profile

• Proven experience in membership management, sales management or a related consultancy role.
• Strong communication skills for internal and external stakeholder interaction.
• Demonstrated ability to motivate and drive a sales‑focused team.
• Customer‑service orientation with a track record of achieving sales targets.

Required skills

What we offer

• Competitive salary between £28,400 and £39,000 per year.
• Full‑time, permanent position based on‑site at the leisure centre.
• Opportunity to shape membership strategy within a leading UK leisure operator.