Microsoft Dynamics 365 CE Support Consultant

About the role

An established and growing Microsoft Solutions Partner is looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join its Customer Services team. This is a fully remote opportunity supporting a growing international customer base across Dynamics 365 CE and the Microsoft Power Platform.

Key responsibilities

• Respond to customer support queries via telephone, email and online support systems
• Investigate Dynamics 365 CE and Power Platform issues
• Manage support cases from initial enquiry through to resolution
• Ensure cases are progressed and resolved within agreed SLAs
• Liaise with internal Professional Services teams and third‑party suppliers
• Keep customers updated throughout the support process
• Prioritise and manage your own support workload
• Produce KPI and support reporting for management
• Help customers maximise the value of their Microsoft technology

Required profile

• Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experience
• Experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio)
• Background in a support or consultancy environment
• Strong customer‑facing and communication skills
• Experience delivering training or user support
• Good understanding of the Microsoft 365 ecosystem and ability to work to SLAs

Required skills

• Microsoft Dynamics 365 Customer Engagement (CE)
• Microsoft Power Platform
• Power Apps
• Power Automate
• Power BI
• Power Pages
• Copilot Studio
• Microsoft 365 ecosystem

What we offer

• Fully remote/home‑based role with equipment provided for home‑working setup
• 25 days annual leave plus bank holidays
• Employer pension scheme and life assurance
• Private healthcare
• 2 paid volunteering days per year
• Opportunity to work with a growing international Microsoft Dynamics customer base
• Occasional international travel for training, events and company meetings