Modern Workplace Tech Bar Lead

About the role

Lloyds Banking Group is looking for a Modern Workplace Tech Bar Lead to manage the Tech Bar hub in Cardiff. You will support around 100,000 colleagues across the group, ensuring they have the tools and technology needed to work effectively wherever they are.

Key responsibilities

• Deliver outstanding customer service and technical assistance to end‑users.
• Act as the primary technical expert for the Cardiff Tech Bar location.
• Train and mentor junior IT staff on support best practices.
• Oversee day‑to‑day Tech Bar operations, meeting SLAs and key performance metrics.
• Use ServiceNow to track incidents, analyse impact and ensure compliance with local procedures.
• Identify service gaps or process inefficiencies and work with line management to implement improvements.

Required profile

• Proven experience on an enterprise‑scale technical support desk, preferably face‑to‑face.
• Strong ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

Required skills

• Microsoft Entra ID
• Microsoft Intune (Endpoint Manager)
• ServiceNow
• Windows operating system

What we offer

• Competitive salary range £44,901 – £49,890 per year.
• Full‑time permanent role (35 hours per week) with flexible working options.
• Opportunity to work within a leading banking group on innovative modern workplace projects.