Motor Claims Handler – Pre-Litigation (CH3)

About the role

As a Motor Claims Handler you will manage a varied caseload of pre‑litigated motor claims, including personal injury, from inception to settlement. You will ensure each case is handled efficiently, professionally and to the highest service standards while contributing to team results.

Key responsibilities

• Manage a caseload of pre‑litigated motor claims (including PI) from inception to settlement.
• Handle claims within and outside the MOJ Portal (Stages 1 & 2).
• Work within the predictive costs regime.
• Negotiate settlements to achieve strong commercial outcomes.
• Ensure accurate data input and file maintenance.
• Communicate clearly and confidently with clients.
• Support colleagues to maintain consistently high service levels.
• Act as a technical referral point for team members.
• Mentor and support new starters.
• Conduct file audits where required.

Required profile

• Experience handling motor PI claims under the predictive costs regime.
• Strong knowledge of the MOJ Portal (Stages 1 & 2).
• Solid pre‑litigation experience.
• Experience handling claims outside the MOJ and predictive cost regime.
• Previous mentoring experience (desirable).
• Strong working knowledge of Microsoft Word, Excel and email.
• Excellent attention to detail and confident negotiation skills.
• Outstanding communication and organisational abilities.
• Collaborative mindset with willingness to support others.

Required skills

• MOJ Portal (Stages 1 & 2)
• Predictive costs regime
• Microsoft Word
• Microsoft Excel

What we offer

• Davies Incentive Plan
• 25 days holiday per year (increase with service, option to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing
• Death In Service – after 1 year’s service
• Pension contribution 5% employee / 3% employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets (after successfully completing probation)