Motor Claims Handler (Remote, UK-wide)

About the role

Sedgwick is hiring a Motor Claims Handler to join its team, based anywhere in the UK and working remotely. The role suits someone with some existing motor claims experience who wants to broaden their knowledge, develop new skills and take ownership of claims from start to finish. You will guide customers through the claims process, from initial notification to settlement.

Key responsibilities

• Manage a varied caseload and take increasing ownership of claims, making informed decisions and conducting investigations
• Guide customers through the claims journey, covering liability investigations, vehicle damage, credit hire and injury-related matters
• Deliver a proactive, customer-focused approach that leads to timely and fair resolutions

Required profile

• Good standard of education, including GCSEs or equivalent
• Previous motor claims experience, such as vehicle repairs, credit hire or personal injury claims
• Strong customer service skills in a professional office environment
• Self-motivated, able to work independently and as part of a team
• Organised, able to manage competing priorities with accuracy
• Experience working towards monthly targets and objectives
• Bilingual or multilingual ability is an advantage

Required skills

• Strong verbal and written communication
• Confident use of IT systems and Microsoft Office

What we offer

• Competitive salary depending on skills, experience and qualifications
• Self-Invested Personal Pension (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from the office or home
• Private healthcare plan (including pre-existing conditions), life assurance and group income protection
• Employee assistance programme, voluntary flexible benefits and discounts on products and services
• Access to Sedgwick University training and development